Terms of Service

Shipping and Delivery Policy

Orders will generally be dispatched within *48 hours* from the date of order confirmation and/or receipt of payment.

We aim to deliver orders within the standard delivery timeframe of *5–8 working days* from the date of dispatch. However, delivery timelines may be affected by circumstances beyond our control, including strikes, lockdowns, natural disasters, transportation disruptions, adverse weather conditions, or other law-and-order situations.

Deliveries to remote locations or certain postal codes may require an additional *5–7 working days*, depending on the availability of logistics services.

Delivery timelines provided are estimated and may vary depending on the delivery location, product availability, and logistics service provider.

Return & Replacement Policy

Products may be eligible for return or replacement within the applicable return window if the product received:

  • Is physically damaged
  • Has missing parts or accessories
  • Is defective
  • Is different from the product description or specifications provided on the product detail page
  • Returns will be processed only if:
  • The product was not damaged while in your possession.
  • The product being returned is the same product that was originally delivered to you.
  • The product is returned in its original condition and packaging, including the manufacturer's/brand's box, MRP tag, user manual, warranty card, accessories, and other items supplied with the product, wherever applicable.

Our customer service team will inspect and evaluate the returned product within approximately 7 working days of receiving it and determine its eligibility for replacement, return, or other applicable resolution.

Agri Route reserves the right to reject a return or replacement request if the product does not meet the applicable return conditions.

Order Cancellation & Refund Policy

Agri Route may accept cancellation or return requests without additional charges in cases involving unreasonable shipping delays attributable to us, physical damage, missing parts or accessories, defective products, or products that are materially different from their description on the product detail page.

If an order is cancelled or returned without a justified reason after it has been dispatched, applicable forward and return shipping charges may be deducted from the refundable amount.

Where a refund is approved, the amount will generally be processed to the customer's original payment method or applicable account within 8–10 working days after receipt and verification of the returned product.

The actual time required for the refunded amount to reflect in the customer's account may vary depending on the bank, payment gateway, or payment method used.

Stock Availability

All products displayed on the Agri Route website and/or mobile application are subject to stock availability.

While we make every reasonable effort to maintain accurate and up-to-date inventory information, there may be situations where a product is ordered after the available stock has already been sold, allocated, or becomes temporarily unavailable.

In such cases, we will inform the customer as soon as reasonably possible and may offer one or more of the following options:

  • Wait until the product is restocked.
  • Select a suitable alternative product, subject to availability and the customer's consent.
    Receive a full refund of the amount paid for the unavailable product.
  • Agri Route reserves the right to cancel an order if the ordered product is unavailable or cannot be supplied. In such cases, the customer will be informed accordingly, and any eligible amount already paid will be refunded.