Warranty, Guarantee & Service Policy

1. About Agri Route

Agri Route is an e-commerce Agri-Tech marketplace developed and operated by Farm Revolution (India) Private Limited.

Agri Route provides a platform through which customers can purchase agricultural products offered by various manufacturers, brands, vendors, and authorized sellers.

Unless specifically stated otherwise on the respective product page, Agri Route is not the manufacturer of the products listed or sold through its website or mobile application.

2. Manufacturer's Warranty & Guarantee

Products sold through the Agri Route platform may be covered by the respective manufacturer's warranty or guarantee, wherever applicable.

The duration, scope, terms, conditions, exclusions, repair, replacement, and after-sales service applicable to a product are determined by the respective manufacturer or brand in accordance with its warranty and service policies.

3. Agri Route's Role

Agri Route and Farm Revolution (India) Private Limited primarily act as a platform and facilitator between customers and the respective manufacturers, brands, vendors, or sellers.

Unless expressly stated otherwise, Agri Route does not independently provide or extend any additional warranty or guarantee beyond that offered by the respective manufacturer.

Warranty-related claims, repairs, replacements, or servicing may need to be handled directly with the respective manufacturer or its authorized service center, depending on the manufacturer's applicable policy.

Where reasonably possible, Agri Route may assist customers by providing relevant manufacturer or seller information and facilitating communication regarding warranty or service-related concerns.

4. Warranty Claim Procedure

Customers are advised to retain the original purchase invoice/bill, warranty card, product packaging, serial number, and other relevant documentation, as these may be required when submitting a warranty claim.

In the event of a defect, malfunction, or performance-related issue during the applicable warranty period, customers should contact the respective manufacturer's customer support or authorized service center as mentioned in the product documentation or warranty information.

The warranty period, eligibility, coverage, repair or replacement conditions, and other terms are determined by the respective manufacturer and may vary from product to product.

 5. Warranty Exclusions & Limitations

Subject to applicable law and the respective manufacturer's warranty terms, warranty coverage may not apply to issues arising from:

Mishandling, misuse, negligence, or improper operation of the product
Improper installation, storage, maintenance, or handling
Normal wear and tear
Accidental or external damage
Unauthorized modification, alteration, or repair
Use of the product contrary to the manufacturer's instructions
Damage resulting from circumstances excluded under the manufacturer's warranty terms

Agri Route and Farm Revolution (India) Private Limited are not responsible for decisions made independently by manufacturers or authorized service centers regarding the approval or rejection of warranty claims.

The time required for inspection, repair, servicing, or replacement may vary depending on the manufacturer, nature of the issue, availability of spare parts, and location of the authorized service center.

6. Product & Warranty Information

Product-related information, including warranty, guarantee, servicing, specifications, and related terms, is generally provided by the respective manufacturers, brands, vendors, or sellers.

Agri Route makes reasonable efforts to ensure that the information displayed on its website and mobile application is accurate and up to date. However, product specifications, warranty conditions, and service policies may be updated or modified by the respective manufacturer from time to time.

Customers are therefore advised to review the warranty information provided with the product and, where necessary, confirm the applicable warranty terms with the respective manufacturer before making a purchase.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable laws.